Shipping Policy

Shipping Policy

Last Updated: September 4, 2026

At Florivessa, we understand the excitement of receiving a new light for your space. We work with shipping and logistics partners to provide reliable delivery while taking reasonable care to protect lighting products and their components during fulfillment and transportation.

Florivessa is operated by Urumqi Stable Promotion Technology Co., Ltd. The company is responsible for product sales, order processing, fulfillment coordination, shipping support, returns, refunds, and related customer service conducted through Florivessa.com.

Legal Entity: Urumqi Stable Promotion Technology Co., Ltd.
Company Address: No. 682, Tianjin South Road, C Section, Innovation Building, High-tech Street, High-tech Zone (Xinxiu District), Urumqi, Xinjiang
Email: service@florivessa.com

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Processing time is separate from delivery time and does not include weekends or applicable public holidays.

Some orders may require additional payment, address, fraud-prevention, or security verification before dispatch. If additional information is required, we will contact you using the contact information provided during checkout.

If you need to change or cancel an order, please contact us as soon as possible. We will make reasonable efforts to accommodate your request, but changes or cancellations cannot be guaranteed once fulfillment or dispatch has begun.

Once your order has shipped, you will normally receive a shipping confirmation containing available tracking information.

2. Currency & Shipping Charges

Florivessa's primary storefront currency is United States Dollars (USD).

Unless otherwise clearly stated, monetary amounts and shipping thresholds referenced in this Shipping Policy are expressed in USD ($).

Free Standard Shipping

Eligible orders of $49 USD or more qualify for free standard shipping, subject to destination availability and any product-specific shipping restrictions shown at checkout.

Orders Below $49 USD

For orders below $49 USD, available shipping charges will be calculated and displayed during checkout based on:

  • delivery destination;
  • shipping method;
  • package size or weight; and
  • applicable carrier conditions.

If Florivessa.com displays a converted local currency for a particular market, the final amount shown at checkout will apply for that transaction.

3. Estimated Delivery Times

United States

Standard delivery to the United States generally takes approximately:

5–12 business days after dispatch

This estimate does not include the 1–3 business day order-processing period.

Other Destinations

International delivery times vary depending on:

  • destination country or region;
  • shipping service;
  • customs processing;
  • local carrier operations;
  • public holidays;
  • weather conditions; and
  • transportation disruptions.

The available delivery method and estimated delivery timeframe will be displayed during checkout where available.

Delivery estimates are provided for reference and are not guaranteed arrival dates unless expressly stated otherwise.

4. Countries & Regions We Ship To

Florivessa currently focuses on customers in markets including:

  • United States
  • Canada
  • United Kingdom
  • Australia
  • New Zealand

Shipping may also be available to selected European and other international destinations.

How to Confirm Whether We Ship to Your Location

The most accurate and current shipping availability is determined dynamically during checkout based on the delivery address you enter.

If your country or region:

  • appears as an available destination at checkout; and
  • the checkout process allows you to proceed with a shipping method,

Florivessa currently supports delivery to that destination for the applicable order.

If your country or region cannot be selected or no shipping method is available at checkout, we currently do not offer delivery to that destination.

Shipping availability may change because of carrier availability, product dimensions, import restrictions, customs requirements, or other operational considerations.

5. Order Tracking

Once your order has shipped, a tracking number or tracking link will normally be sent to the email address provided during checkout.

Tracking information may take some time to become active after the carrier receives the package.

Tracking events are provided by the applicable carrier and may not appear at every stage of transportation.

Multiple Packages

Some lighting orders may be divided into multiple packages to protect individual components.

In this situation:

  • you may receive multiple tracking numbers;
  • packages may travel separately; and
  • packages may arrive on different dates.

6. Damaged, Defective, Missing or Incorrect Orders

Please inspect your order as soon as reasonably possible after delivery and before installation or assembly.

If:

  • a product arrives damaged;
  • a product appears defective;
  • an item or component is missing; or
  • you receive an incorrect product,

please contact service@florivessa.com, preferably within 48 hours of delivery where reasonably possible.

Please include:

  • your order number;
  • a description of the issue;
  • clear photographs of the product;
  • photographs of affected components;
  • photographs of the packaging;
  • photographs of the shipping label where relevant; and
  • photographs clearly showing the damage or issue.

Please keep the product and packaging until our customer service team provides further instructions.

After reviewing the issue, we may provide an appropriate remedy such as:

  • replacement;
  • replacement component;
  • refund; or
  • another appropriate solution.

Where required by applicable law, reasonable return or replacement shipping costs relating to confirmed defective, damaged, missing, or incorrectly supplied products will be handled by Florivessa.

The request to contact us within 48 hours does not limit any statutory rights or remedies available under applicable law.

7. Shipping Delays & Undelivered Packages

Delays Before Dispatch

If we are unable to dispatch your order within the expected processing period, we may contact you with updated information and available options.

Where required by applicable law, these options may include accepting a revised dispatch date or cancelling the affected order for a refund.

Carrier Delays

Once a package is in transit, delays may occur because of:

  • carrier operations;
  • severe weather;
  • customs inspections;
  • transportation disruptions;
  • peak shopping periods;
  • public holidays; or
  • other circumstances outside our reasonable control.

If tracking information has stopped updating or the estimated delivery timeframe has passed, please contact us so we can review the shipment.

Marked as Delivered

If tracking shows that your package has been delivered but you cannot locate it, please first check:

  • the delivery area;
  • household members;
  • neighbors;
  • building reception or management;
  • safe-drop locations; and
  • any carrier delivery notice.

If the package remains missing, please contact the applicable carrier and then email service@florivessa.com for further assistance.

8. Returned-to-Sender Packages

A shipment may be returned to the sender because of:

  • an incomplete address;
  • an incorrect address;
  • an unclaimed shipment;
  • refusal of delivery;
  • unsuccessful delivery attempts;
  • unpaid import charges; or
  • customs or carrier restrictions.

If a package is returned to us, we will review the circumstances and contact you regarding available reshipment or refund options.

Where permitted by applicable law, additional shipping costs may apply if the return resulted from incorrect information provided by the customer or failure to receive the shipment.

9. Delivery Address

Please carefully review all shipping information before submitting your order, including:

  • recipient name;
  • street address;
  • apartment, suite, or unit number;
  • city;
  • state, province, or region;
  • postal or ZIP code;
  • country or region;
  • telephone number; and
  • email address.

Once an order has been dispatched, we may not be able to modify the shipping address.

If you notice an error in your delivery information, please contact service@florivessa.com as soon as possible.

Florivessa is not responsible for delays resulting from incomplete or inaccurate information supplied by the customer, except where applicable law provides otherwise.

10. P.O. Boxes

Certain carriers may not be able to deliver lighting products to P.O. Boxes because of package size, weight, or carrier restrictions.

Where possible, available delivery methods will be displayed during checkout.

For larger lighting products, we recommend using a complete residential or business street address.

11. Customs, Duties & Import Charges

International orders may be subject to:

  • customs inspections;
  • import duties;
  • import taxes;
  • VAT or similar taxes;
  • brokerage fees;
  • customs handling fees; or
  • other charges imposed by the destination country or region.

Unless these amounts are specifically shown as included or collected during checkout, the recipient may be responsible for paying them.

Florivessa does not control customs processing times or fees imposed by customs authorities, government agencies, carriers, or third parties.

Customs authorities may request additional information or documentation from the recipient.

Failure to provide requested information or pay applicable charges may result in delay, return, or other handling of the shipment according to applicable local rules.

12. Risk of Loss & Delivery

Responsibility for loss or damage during transportation will be determined in accordance with applicable law and the circumstances of the shipment.

Nothing in this Shipping Policy transfers risk to the customer earlier than permitted under mandatory consumer-protection laws.

If your shipment is lost or materially damaged during transportation, please contact service@florivessa.com so we can review the situation and provide an appropriate solution.

13. Customer Support Hours

For questions regarding shipping, tracking, delivery, or your order status, please contact our customer support team.

Email: service@florivessa.com
Support Hours: Monday–Friday, 9:00 AM–6:00 PM China Standard Time (CST / UTC+8)

Messages received outside business hours will be reviewed during the next available business period.

14. Related Policies

This Shipping Policy should be read together with our:

  • Terms of Service
  • Refund Policy
  • Privacy Policy

If any provision of this Shipping Policy conflicts with a mandatory consumer right available under applicable law, the mandatory legal requirement will apply.

Contact Us

Brand: Florivessa
Legal Entity: Urumqi Stable Promotion Technology Co., Ltd.
Company Address: No. 682, Tianjin South Road, C Section, Innovation Building, High-tech Street, High-tech Zone (Xinxiu District), Urumqi, Xinjiang
Email: service@florivessa.com
Support Hours: Monday–Friday, 9:00 AM–6:00 PM China Standard Time (CST / UTC+8)

Florivessa and Florivessa.com are operated by Urumqi Stable Promotion Technology Co., Ltd.

Florivessa — Every detail, delivered with care.