Refund Policy
Refund Policy
Last Updated: September 4, 2026
At Florivessa, we want every light to become a considered part of your space. We understand that choosing lighting online involves personal preferences such as size, material, finish, placement, and atmosphere. If your order does not fully meet your expectations, this Refund Policy explains how returns and refunds are handled.
Florivessa is operated by Urumqi Stable Promotion Technology Co., Ltd. The company is responsible for product sales, order processing, returns, refunds, and related customer service conducted through Florivessa.com.
Legal Entity: Urumqi Stable Promotion Technology Co., Ltd.
Registered Company Address: No. 682, Tianjin South Road, C Section, Innovation Building, High-tech Street, High-tech Zone (Xinxiu District), Urumqi, Xinjiang
Email: service@florivessa.com
1. Our 30-Day Return Period
You have 30 days from the date your order is delivered to request a return.
To qualify for a return:
- the product must be unused, uninstalled, unassembled, unwired, unaltered, and in its original condition;
- the original packaging should be retained where reasonably possible;
- all included shades, bulbs supplied with the product, canopies, cords, adapters, mounting hardware, accessories, instructions, and other included materials must be returned;
- a valid order number or other proof of purchase is required; and
- you must contact us and receive return authorization before sending the product back.
Lighting products that have been installed, hardwired, used, modified, repaired, painted, scratched, or otherwise materially altered may not qualify for a voluntary return.
Products damaged because of improper installation, incompatible electrical use, mishandling, inadequate return packaging, or unauthorized modification may also be ineligible for a refund where permitted by applicable law.
Nothing in this Refund Policy limits any mandatory consumer rights or remedies available to you under applicable law.
2. Return Country & Authorized Return Address
Return Country/Region: China
Eligible returns are processed through an authorized return-processing warehouse in China.
The authorized return address is a warehouse/return-processing address and is not the registered company address of Urumqi Stable Promotion Technology Co., Ltd.
The registered company address displayed on Florivessa.com is provided for corporate and legal identification purposes and should not be used for product returns unless our customer service team expressly instructs you otherwise.
Important
Do not send a return to the registered company address shown on this website.
Before returning any product, you must contact:
Once your return request has been reviewed and approved, our customer service team will provide:
- return authorization;
- the applicable warehouse return address in China;
- packaging instructions where applicable; and
- any additional return-shipping instructions.
Returns sent to an unauthorized address may be delayed, refused, lost, or otherwise unable to be processed.
3. Damaged, Defective, Missing or Incorrect Items
We inspect and package orders carefully, but damage or fulfillment errors may occasionally occur.
Inspect Your Order
Please inspect your order as soon as reasonably possible after delivery and before installation or assembly.
Contact Us
If your item:
- arrives damaged;
- appears defective;
- is missing components;
- is not the product you ordered; or
- otherwise has a fulfillment issue,
please contact us at service@florivessa.com, preferably within 48 hours of delivery where reasonably possible.
Information to Provide
Please include:
- your order number;
- a description of the issue;
- clear photographs of the product;
- photographs of affected components;
- photographs of the packaging; and
- photographs of the shipping label where relevant.
Please retain the product and packaging until our customer service team provides further instructions.
Resolution
After reviewing the issue, we may provide an appropriate remedy such as:
- a replacement;
- a replacement component;
- a refund; or
- another appropriate solution.
The request to contact us within 48 hours does not remove or reduce any statutory rights you may have for defective, damaged, or incorrectly supplied goods.
4. How to Initiate a Return
Step 1 — Contact Us
Email service@florivessa.com and provide:
- your order number;
- the product you wish to return; and
- the reason for the return.
Step 2 — Receive Return Authorization
Our customer service team will review your request.
If the return is eligible, we will provide:
- return approval;
- the authorized warehouse return address;
- return instructions; and
- any information reasonably necessary to complete the return.
Step 3 — Package the Product
Repack the item securely using its original protective materials where reasonably possible.
Please include all relevant:
- components;
- mounting hardware;
- accessories;
- cords;
- adapters;
- shades;
- supplied bulbs; and
- instructions.
Step 4 — Ship the Return
Send the approved return to the authorized warehouse address provided by our customer service team.
We recommend using a trackable shipping service and keeping your shipping receipt until the return and refund process is complete.
For fragile or higher-value lighting products, appropriate shipping insurance is recommended.
Return Address Reminder
Return Country/Region: China
The return warehouse address is not the same as Florivessa's registered company address.
Please do not send products to:
No. 682, Tianjin South Road, C Section, Innovation Building, High-tech Street, High-tech Zone (Xinxiu District), Urumqi, Xinjiang
unless Florivessa customer service specifically confirms in writing that this address should be used for your return.
5. Return Shipping Costs
For voluntary returns relating to matters such as:
- change of mind;
- size;
- finish;
- style;
- placement; or
- other non-quality-related reasons,
return shipping costs are generally the customer's responsibility unless applicable law requires otherwise.
Customers are responsible for reviewing the return warehouse location and applicable shipping costs before sending a voluntary return.
If we confirm that a product was defective, damaged in transit, missing, or incorrectly supplied, we will provide an appropriate solution and cover reasonable return shipping costs where required by applicable law.
6. Processing Your Refund
Once an authorized return is received at the designated return-processing warehouse and inspected, we will notify you whether the refund has been approved.
If approved:
- refunds are normally processed within 3–5 business days after inspection;
- refunds will generally be issued to the original payment method unless another method is required by applicable law; and
- your bank, card issuer, or payment provider may require an additional 5–10 business days to display the refund in your account.
For voluntary, non-quality-related returns, original shipping charges, express delivery fees, shipping insurance, customs charges, and handling charges may be non-refundable where permitted by law.
If a returned product does not meet the eligibility requirements in this policy, we may decline the refund and contact you regarding the available options.
If more than 10 business days have passed since we confirmed that your refund was issued, please contact your bank or payment provider first. If you still need assistance, contact us at service@florivessa.com.
7. Non-Returnable Items
The following items may not be eligible for voluntary return, except where defective, damaged, incorrectly supplied, or where applicable law provides otherwise:
- lighting products that have been installed, wired, assembled, used, modified, repaired, painted, scratched, or otherwise altered;
- opened or used bulbs, drivers, electrical components, replacement parts, or separately sold accessories where permitted by law;
- products returned with missing components, shades, supplied bulbs, canopies, cords, adapters, mounting hardware, accessories, instructions, or other included materials;
- personalized products;
- customized or made-to-order lighting products;
- gift cards; and
- items clearly identified as final sale or non-returnable before purchase, where such restrictions are permitted by applicable law.
8. Exchanges
If you would like a different product, size, finish, or style, please contact service@florivessa.com.
Depending on the circumstances, the most efficient process may be to return the eligible original product and place a new order.
If an exchange is required because we supplied an incorrect or defective product, please contact us so that we can review the issue and provide an appropriate solution.
9. Cancellation Before Shipment
If you need to cancel an order, please contact us as soon as possible at service@florivessa.com.
We will make reasonable efforts to accommodate cancellation requests before the order has been processed or shipped.
If an order has already entered fulfillment or has been dispatched, cancellation may no longer be possible, and the order may need to be handled through the return process described above.
Have a Question?
If you have questions about this Refund Policy, a return, or a refund, please contact us:
Brand: Florivessa
Legal Entity: Urumqi Stable Promotion Technology Co., Ltd.
Registered Company Address: No. 682, Tianjin South Road, C Section, Innovation Building, High-tech Street, High-tech Zone (Xinxiu District), Urumqi, Xinjiang
Return Country/Region: China
Email: service@florivessa.com
Important: The registered company address above is not the standard product return address. Approved returns must be sent to the authorized return-processing warehouse address provided by Florivessa customer service.
Florivessa and Florivessa.com are operated by Urumqi Stable Promotion Technology Co., Ltd.
Florivessa — Standing behind our quality and valuing your trust.