Contact Us

Last Updated: September 4, 2026

We Are Here to Help

At Florivessa, we believe a dependable shopping experience includes clear and accessible customer support.

Whether you have a question about an order, need help choosing the right lighting style, size, finish, or placement, or need assistance with shipping, returns, installation, or product care, our customer service team is available to assist you.

Florivessa is operated by Urumqi Stable Promotion Technology Co., Ltd.

How to Reach Us

Email Us

For questions about orders, products, shipping, returns, refunds, compatibility, installation, care, or general inquiries, please contact us by email.

Email: service@florivessa.com

Our customer service team typically responds within 24 hours on business days.

Online Contact Form

You may also use the contact form available on this page.

When submitting a request, please provide:

• your name;
• your email address;
• your phone number, if you would like us to contact you by phone;
• your order number, if your inquiry relates to an existing order; and
• a brief description of how we can assist you.

Please do not submit passwords or complete payment-card information through the contact form.

Quick Assistance

Track Your Order

Once your order has shipped, tracking information will normally be sent to the email address provided during checkout.

If your tracking information has not updated or your estimated delivery period has passed, please contact us for assistance.

Returns & Refunds

Eligible products may be returned within 30 days of delivery, subject to the conditions described in our Refund Policy.

Before sending any return, please contact service@florivessa.com to receive return authorization and the applicable return-processing warehouse address.

Return Country/Region: China

The authorized return-processing warehouse address is separate from our registered company address.

Damaged or Incorrect Orders

If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as reasonably possible.

Include:

• your order number;
• a description of the issue;
• clear photographs of the product;
• photographs of affected components;
• photographs of the packaging; and
• the shipping label where relevant.

Our team will review the issue and provide an appropriate solution.

Product Guidance

If you need assistance choosing between table and portable lamps, wall and bedside lighting, or mini pendant and ceiling fixtures, our team can help you review relevant product information such as:

• dimensions;
• materials;
• finishes;
• bulb compatibility;
• electrical specifications; and
• intended placement.

Installation & Care

For questions about product specifications, bulb compatibility, setup, cleaning, or care, please contact our customer service team.

Hardwired fixtures should be installed and serviced by a qualified electrician in accordance with the supplied instructions and applicable local electrical requirements.

Company Information

Brand: Florivessa
Legal Entity: Urumqi Stable Promotion Technology Co., Ltd.
Company Address: No. 682, Tianjin South Road, C Section, Innovation Building, High-tech Street, High-tech Zone (Xinxiu District), Urumqi, Xinjiang
Email: service@florivessa.comSupport Hours: Monday–Friday, 9:00 AM–6:00 PM China Standard Time (CST / UTC+8)

Florivessa and Florivessa.com are operated by Urumqi Stable Promotion Technology Co., Ltd.

Stay Connected

We would also love to see how Florivessa lighting becomes part of your home. Follow Florivessa for new arrivals, lighting inspiration, styling ideas, and brand updates.

Florivessa — Designed for every layer of light.