FAQ
FAQ
Last Updated: September 4, 2026
At Florivessa, we provide more than lighting; we curate sculptural pieces designed to bring warmth, balance, and atmosphere into everyday spaces. If you have a question not answered here, please feel free to contact our customer care team.
Florivessa is operated by Urumqi Stable Promotion Technology Co., Ltd. The company is responsible for product sales, order processing, shipping support, returns, refunds, and customer service conducted through Florivessa.com.
Legal Entity: Urumqi Stable Promotion Technology Co., Ltd.
Company Address: No. 682, Tianjin South Road, C Section, Innovation Building, High-tech Street, High-tech Zone (Xinxiu District), Urumqi, Xinjiang
Email: service@florivessa.com
Materials & Craftsmanship
Q: What materials are Florivessa lights made from?
A: Materials vary by design and may include glass, metal, stone, resin, wood, and textile components. Each Florivessa piece is selected for its balance of form, finish, function, and durability. Please refer to the individual product page for the materials and finish details of a specific light.
Q: Is a bulb included with my light?
A: Bulb inclusion varies by product. The product page will state whether a bulb or integrated light source is included. When a separate bulb is required, always use the bulb base, voltage, type, and maximum wattage specified in the product description and instructions.
Q: Are Florivessa lights dimmable?
A: Dimmability depends on the individual product, light source, and control system. A light should be treated as dimmable only when this is specifically stated on its product page. Where applicable, use a compatible dimmable bulb, driver, and dimmer.
Installation & Use
Q: How should I install my Florivessa light?
A: Plug-in and portable lights should be placed on a stable surface and set up according to the supplied instructions. Hardwired wall, pendant, and ceiling fixtures should be installed by a qualified electrician in accordance with the product instructions and applicable local electrical requirements. Power should be disconnected at the circuit breaker before installation or electrical servicing.
Q: Can I use Florivessa lighting outdoors or in a bathroom?
A: Unless the product page specifically states otherwise, Florivessa lighting is intended for indoor, dry-location use. Do not use a fixture in wet, damp, or outdoor conditions unless it carries the appropriate rating for that location.
Q: How can I use my light safely?
A: Follow all product instructions and safety labels. Use only compatible voltage, bulbs, drivers, plugs, and accessories, and never exceed the stated maximum wattage. Do not modify wiring or use a product with a damaged cord, plug, socket, shade, or electrical component. Keep lamps stable and allow bulbs and fixtures to cool before handling.
Care & Maintenance
Q: How should I clean my Florivessa light?
A: Switch off and unplug the light, or disconnect power where applicable, and allow it to cool completely before cleaning. Gently dust with a soft, dry cloth. If the product instructions permit, use a slightly damp cloth on suitable non-electrical surfaces, then dry immediately. Avoid abrasive materials, harsh chemicals, solvents, and moisture near electrical components.
Q: How do I help preserve the finish and condition of my light?
A: Keep the product away from excessive moisture, direct heat, and unstable surfaces. Use only the specified bulb type and wattage, handle glass or stone components carefully, and follow the assembly and installation guide. Retaining the original packaging is recommended if the light may need to be moved or stored.
Orders & Shipping
Q: How long will it take to receive my order?
A: Orders are typically processed within 1–3 business days after payment is confirmed.
For orders shipped to the United States, standard delivery generally takes 5–12 business days after dispatch.
International delivery times vary by destination, carrier, customs processing, and local delivery conditions. Available shipping options and estimates are displayed at checkout where applicable.
Q: Do you offer free shipping?
A: Eligible orders of US$49 or more qualify for free standard shipping, subject to any destination or product restrictions shown at checkout.
For orders below US$49, available shipping charges will be calculated during checkout based on the destination and selected shipping method.
Q: How can I track my order?
A: Once your order has been dispatched, a tracking number or tracking link will normally be sent to the email address provided at checkout.
Please note that tracking information may take some time to become active after the carrier receives the shipment.
Q: What happens if my light arrives damaged?
A: Although we use protective packaging, damage may occasionally occur during transit.
Please inspect your order upon arrival and contact service@florivessa.com within 48 hours of delivery where reasonably possible.
Please include:
- your order number;
- clear photographs of the product;
- photographs of the affected components;
- photographs of the packaging;
- the shipping label; and
- clear photographs showing the damage or issue.
We will review the issue and provide an appropriate replacement, replacement part, refund, or other solution where applicable.
This notification request does not limit any statutory rights you may have under applicable law.
Returns & Exchanges
Q: Can I return a light if it does not suit my space or meet my expectations?
A: Yes. You may request a return within 30 days of delivery.
To qualify for a voluntary return, the product should generally be:
- unused;
- uninstalled;
- unassembled;
- unwired;
- unaltered;
- in its original condition; and
- returned with all included components, hardware, accessories, instructions, and packaging where reasonably possible.
Please contact us before sending any return and review our Refund Policy for the complete terms and conditions.
Q: Where should I send my return?
A: Please do not send a return directly to our registered company address unless our customer service team specifically instructs you to do so.
The authorized return address may differ from our registered business address.
Please contact service@florivessa.com first. If your return is approved, we will provide the applicable return instructions and return address.
Q: Can I exchange my light for another style or finish?
A: Please contact our customer care team before returning the product. If the original item is eligible for return, we will provide instructions and help you place a new order for your preferred design, size, or finish, subject to availability.
Payments
Q: What payment methods do you accept?
A: Available payment methods are displayed during checkout and may vary depending on your location and the payment services available through Florivessa.com.
Payments are processed through third-party payment providers using appropriate security measures.
Q: Is my payment information secure?
A: Payment information is handled through third-party payment service providers. Florivessa does not directly store complete payment-card details on its own servers where payment processing is provided by those third parties.
Product Information
Q: Will the product look exactly the same as the photos online?
A: We make reasonable efforts to represent our lighting products accurately.
However, minor variations may occur because of:
- screen and device settings;
- room lighting;
- bulb type and color temperature;
- natural material characteristics;
- production variations; and
- differences in how finishes appear under different lighting conditions.
Please review the product specifications and dimensions before ordering.
Still Have Questions?
If your question is not answered above, please contact us directly:
Brand: Florivessa
Legal Entity: Urumqi Stable Promotion Technology Co., Ltd.
Company Address: No. 682, Tianjin South Road, C Section, Innovation Building, High-tech Street, High-tech Zone (Xinxiu District), Urumqi, Xinjiang
Email: service@florivessa.com
Florivessa and Florivessa.com are operated by Urumqi Stable Promotion Technology Co., Ltd.
Florivessa — Sculptural light for beautifully considered spaces.